Ordered 4 dining chairs on the 6th of May with the estimated dispatch date being within 6 working days. The actual delivery date was not until Friday 17th of May (longer than 6 working days), but the chairs were never actually delivered. The customer service response for this was abysmal - they simply didn’t know where the chairs were and they wouldn’t be able to do anything until Monday 20th May. We requested to speak to a manager and was told there wasn’t one. We decided to call back to see if we could speak to a more helpful advisor and was told that we should get an update from the courier on Monday with the expected delivery time, and offered a refund of the delivery charge as way of compensation as they had missed the delivery date. Monday 20th May came, no delivery and no update. Tuesday 21st May - no delivery, no update. Decided to go on the online chat due to being in work (what a poor experience that is as they ask you to fill in all your details and issues before speaking to an agent, only for the agent to ask all the same info again) and have been told that they don’t know where the chairs are, but we will now have to wait 4-6 weeks for them to be delivered! (Asked to speak to a manager and was told that there is nothing they can do.) Absolutely disgraceful customer service and I will be sure to never order from made.com again.