If you’re considering buying a sofa from Made please read on. I purchased a sofa for £1700 with the promise of delivery between six to eight weeks. I have since been told that my sofa will be delayed by a further three months. Although Made have apologised they have not told me; who the manufacturer is, why the sofa has been delayed, or when I will receive my sofa (the delivery date has changed 4 times, each time having spent rearranging schedules to make sure someone is at home). My family currently have nowhere to sit as we sold our old sofa expecting our new sofa to be delivered on the date advertised. I now have terrible back pain. Made offered £170 in vouchers as compensation which I have since rejected (why would I want to buy more Made products with no guarantee that I would receive them). I copied Made’s CEO into recent correspondence with the customer service representative, and have received no comment from him. Utterly disappointed.
5 years ago
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