Ordered a sofa in JANUARY. It arrived in APRIL (delay after delay) with a rip in the leather. Sent it back, new sofa arrived in MAY. New sofa had un-even legs and won't connect together (in 2 pieces). As we'd already sent one back, we had to have someone come out to 'assess' the new sofa that was not even suitable to sit on. This took another month. The guy came to take a look, agreed that it was faulty, told us someone would be in touch... it's now 23rd JUNE - over 6 months since we ordered the sofa - and after many, many complaints we have not heard from Made.com. No idea when/if someone is coming to collect the faulty sofa that is neither use nor ornament to us. What a waste of nearly £2000. Worse customer service I've ever experienced. So here we are, sitting on the floor for potentially another 6 months... Fuming.