I placed my order (102185751) on 26 April 2019, I paid an additional fee, at the time of ordering, to ensure a Saturday delivery. 7 weeks later, delivery was scheduled for Friday 14th June (not a Saturday!). I had to manually request a change of delivery day to Saturday 15th June. I waited in, all day Saturday. The delivery did not take place. Instead, delivery was attempted on Tuesday 18th June (not a Saturday!). I received an e-mail telling me that delivery would be re-attempted on Wednesday 19th June (not a Saturday!) – so I re-arranged my working day, in order that I could be at home during the one hour delivery slot. However, I was not advised of one; instead, my parcel left my local (Oldbury) depot and arrived in Swansea. So, I arranged collection and I drove to my local DPD depot, to collect my parcel, only to be told that it’s not there – yet more wasted time – yet more frustration. I e-mailed on June 26th, asking for someone from MADE to advise me of the best way forwards; for me to receive my goods, Subsequent to that, on July 2nd, I e-mailed to say that I was still waiting for confirmation that my order was available for collection. Since then, I have been offered instructions for returning the parcel (which I’ve not yet received) and I've been asked to review the goods. I left a review explaining my frustration & received a message from Cathryn at MADE, saying that she would e-mail me to get this sorted (She hasn’t!) Then MADE e-mailed to let me know that instead of sorting out delivery (or collection by me, from DPD) they have taken the goods back. Why? They’ve had since June 26th to simply contact DPD and tell them to have the goods in Oldbury for me to collect. It would have taken just a few minutes. And the best they can do? Re-order the goods, which will take 7 days. Is that really the best they can do after all of the inconvenience I've been caused? oh, and I was also offered the option of cancelling – why would I do that? I want the chairs and I don’t want all of this ridiculous effort to be for nothing. I've asked for compensation, but this has been ignored once. I've asked again. Quite honestly, one star is too many. Utterly shocking.