Ordered an Ottoman but two weeks after the expected dispatch date, I phoned to enquire where it was. The item was available in the warehouse but the order hadn't even gone through. Profuse apologies and the order was processed that day. So I eventually got a dispatch day and a text message which enabled me to track the order. I stayed at home and waited....... Then I tracked the order again and "they" said they couldn't find my address. There wasn't even a phone call from the delivery driver to check with me so I could give further info. Phoned Made and further apologies ensued with a "There's no excuse for this!" comment from the call handler. She said they would contact the delivery driver, who is still out and get him to deliver the item! I checked my phone number was on the order. It was! I'm still waiting.....and waiting.....and waiting.... Avoid folks. Avoid.