Avoid this company for furniture at all costs. I spent almost £800 on my first sofa with Made in December and grudgingly accepted the 3-month wait for manufacture and delivery. When the day for delivery came around, the courier, Arrow XL, was 4 hours late and failed to call and let me know. They then delivered half of my sofa damaged and had lost the other half. Made agreed to make a new sofa but unfortunately, that would take another 3 months. In the meantime, I held on to the damaged half and Arrow frequently called me for feedback on a delivery that was not complete. They attempted to deliver the other half after I had told Made that I didn't want it and they attempted to collect the other half after agreements had been made. When the time for the new sofa to be delivered came, Arrow arrived promptly but I then discovered that the collection I thought had been booked by Made had been mysteriously cancelled. Arrow refused to collect on a weekend so I had to get my mother to sit in for it the following Friday. All through this process, Made appeared reasonable but now that the time has come for compensation to actually be discussed (I asked for information for 3 months and they refused to give it), they are resistant to actually compensating beyond a delivery refund and an £80 Made voucher. With 3 days off work needed for these deliveries and countless frustrating phone calls from Arrow, I expected more than a voucher. In fact, Made stated that they could compensate £50 per failed delivery/collection. Unfortunately, they have decided that my experiences with Arrow did not constitute a failed delivery. I disagree massively. Made.com and Arrow do not communicate well and that has caused neverending nuisance calls in the last 6 months. This company is not employed friendly - you will lose days to their deliveries which is unfortunate because I really like my sofa and am happy with the quality. Had they been upfront with me about their policies rather than responding with a cryptic we can only discuss compensation after the goods are successfully delivered, I would have cancelled, especially considering DFS started selling a similar sofa before mine was finally delivered. I'd recommend anyone considering ordering from Made think twice.