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C Butterfield
Terrible service. Purchased £1000 sofa, 10-12 weeks lead time. All fine so far. 11 weeks in we received an email letting us know we had 24 hours to make any changes to outlet delivery, as sofa will be dispatched on 15/07/19. Great, we’ll get rid of our sofa a few days later to a friend of daughter. 19th comes and still not dispatched. I phone customer service, told soda being dispatched today Orr tomorrow at latest, ok that’ll do. 4 days later still not dispatched. I phone again. Sofa will be definitely dispatched within 5 working days. On 5th working day I phone to make sure it’s coming out. I’m told it will be dispatched by end of day. Guess what, still not dispatched!!!! 😡 The website says, dispatch time on said sofa is now 7 working days. This has been on the website since 4/07/19 I informed them of this and they avoided said question like a politician! I told them either the website is lying to everyone, or Made are lying to me. Just apologised and told that the warehouse is a different section so they cannot be spoken for. I feel completely helpless. I mean, what can you do, they have my cash and my sofa. And just tell me it’s definitely coming this time just to get me off the phone, so someone else can deal with me next time. DO NOT BUY from this company. They don’t give a sh## Still no sofa 😩😭😡
5 years ago
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MADE.COM has a 1.4 average rating from 634 reviews

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