The worst customer experience and service I have ever received. MADE sold me a sofa in the sale, that I later found out they never actually had in stock. The sofa cost £500 plus £39 delivery with an estimated wait time of 2-3 weeks. It came to 6 weeks (I had been emailing twice a week for the former 3 weeks to ask where the sofa was, to which I had the response of "this has been passed so our delivery team and we'll let you know when we hear back") - I eventually ended up calling, to which the associate stated clearly that the sofa was not in stock and I would not be receiving it. This company took £539 of my money, and didn't have the curtesy to tell me that I would not be receiving the item, even when I made contact 8 times via email. If I hadn't made contact via phone, I doubt they would've followed this up. This is outright illegal practice. Secondly, when I spoke to someone over the phone, they refunded me for the sofa and some of the delivery charge (not all of it) - and offered me another sofa which was £550. I asked for £50 off and free postage as compensation and given I'll have to wait another 3-4 weeks (also considering this isn't the sofa I initially wanted). The discount codes they sent me didn't work, and again, I have emailed daily to ask for them to amend the discount codes, to which they have ignored my emails. Selling an item that you don't have, and then not informing the customer that they won't be receiving the item is illegal practice, and is unbelievably irresponsible for a large company such as this.