I ordered well in advance of my requested delivery date and my daughter booked a day off work to receive. Called on the day to check what time it would be come only to be told it hadn’t even been dispatched yet but would possibly be dispatched in the next couple of days and then delivery date was unknown as we would have to wait to hear from the courier and they couldn’t say when that would be. Customer service agent was hopeless. Very vague, un apologetic and had no answers. I asked her to do something to help. Ie contact dispatch, the courier or somebody to get it moving given the poor communication to day. She couldn’t do anything to help or offer any solutions. Very frustrating experience. We have wasted and day off work and still have no idea when our item will come,