If I knew now what I know I would not be placing any orders with this company. I have been so utterly disappointed by this company from the delays in dispatching items to items disappearing (i.e. lost )to the item finally arriving damaged. I ordered something with a 7 day dispatch. Ok fine. Item was dispatched but never received by the courier. 1 week goes by so I contact them and the courier and it's basically each one saying they don't have it. So a decision is made to re order the item. Again wait 7 days. Ok fine. Item is dispatched late. It was supposed to be Friday but was Monday. This time it's different and almost immediately I get an update from the courier regarding delivery day. This is something I never received the first time around. Item comes 2 days later on Wednesday. No problems with courier. They were fine. Box was not damaged. I open the package and my item was damaged. It was a fully assembled piece. The damage was made during the manufacture of the product. Why was this not factory checked before leaving? By the way it's made in China. I don't have a problem with that but surely it should be checked. Also the product is mostly veneer. The veneer chips really easily, worse than other flat pack furniture from high street shops. Ultimately it will be too much effort to send back so I agreed to a credit voucher. I'm happy with that but means purchasing from them again so I will see what happens. If I realised all this I would never have bothered. It's caused me so much stress over the month. I have another order with them which I made back in June with a 3 month wait. I seriously hope this one is ok since it's too late to cancel. Can’t fault their twitter team though. They are much better than the phone line and you get the problem dealt with swiftly.