Horrible customer service and false advertising. 100% cannot recommend buying from made.com After ordering our product the money was immediately withdrawn but the product never arrived. After inquiring several times at the customer service and waiting for hours in the hotline we were informed that the product had been lost. No information throughout the whole process unless we directly contacted made.com ourselves and even after made.com had lost the product no steps were taken to properly inform or reimburse us. I was initially drawn to their cool designs but am absolutely appalled at the way customers are treated at made.com. Will certainly never order from made.con again and can only recommend taking a look at their Facebook page to see all the other disappointed customers facing the same problem. Very surprising that the homepage of made.com still shows an average of 4 stars from Trustpilot when the majority of reviews on the German and English site seem to be negative...