I don't like giving negative reviews especially when i have had good customer service in the past. That was some time ago. This time things have been very different. I ordered 4 items in April. 3 arrived fairly quickly but the lamp in this delivery was poor quality and also faulty. It was collected from home at my request but i had to stay in all day with no time slot given. I waited 12 weeks as expected for 8 dining chairs to arrive. Long wait but expected and that's fine. However, only half the order arrived so i declined delivery as I did not want the hassle of having to try and sort out the rest of it. This was on the 30th July. It is now almost 4 weeks later and I am still waiting for the money to be credited to my account. This despite several phone calls and emails. No apology even recently when they also got the amount to be credited wrong. Zero interest in taking responsibility or providing customer service. I won't use them again but am really disappointed.