Dreadful customer service and they need to make their policies on sales more clear to the customer on purchasing. Including the fact that a fee is charged for returning items depending on the order total cost. They don’t reply to emails either on time or at all. There are so many decent companies to buy online from, I would never use Made again. The trust pilot reviews are all 5 star??? Yet reviews elsewhere are much lower. I have sent a letter to relevant authorities with some comments but I doubt it will change anything. Buyers beware of using this company.