Furious!!!!!I ordered a dog sofa having previously used Made for my bedroom furniture and had zero issues. However on the day I received the sofa I knew it was too small for my pup so immediately started the process to get returned as guided by online advice. After no acknowledgement of my email request, I rang the customer services line (after eventually finding the number....it wasn't easy) took 20 mins to get through, then another 20 mins to actually get across what I was looking as the person kept losing signal, and clearly couldn't understand what I was asking for! I was told an email would be sent, I needed to respond and couriers would be in contact to collect. I received that email, immediately responded and now a full week later I still have no acknowledgement of the email! I have received plenty of emails saying "we are sorry in our delay replying....." And plenty of emails about their new stock etc but nothing on my return arrangements. I tried today to contact customer services....at 2pm....and the line says "check our website for up to date info" then cuts me off!!!!so no contact on phone or by email.....horrendous customer service, I will not stop until I get my full refund, despite being outside of the 14 day refund guide. I've spent 14 days trying to get it arranged!!!