Same experience as everyone else! It seems shocking that no one has got back to any of these complaints. We need to return a sofa and it’s currently stored in someone’s office as we have no where to store it. No one has got back to us and we have been on hold for an hour!! Other numbers just cut us off so it seems no matter how absurd this company is, there is nothing we can do about it! I intend to go into store and demand to speak to someone about his and also question all of these other complaints I am now reading about ! We love the made products but it seems to be let down by their bad organisation and lack of communication. Their products are not cheap and I am worried that we won’t be able to store our sofa for much longer so therefore we may loose our refund as there is no where to put this sofa. We have been in our new flat with absolutely no furniture and always turn to made to search for new products, but I can clearly say that we will not use made again and will warm friends to avoid them. I am absolutely deviated about how people are being tested by this company.