Atrocious customer "service". Long story, but getting my refund for a cancelled order has been like getting blood out of a stone. Countless hours emailing, waiting on the phone and lastly resorting to Resolver (recommended if you're having similar issues with any company). The finance department seems to be inept. One of the agents did her best but another obviously didn't care. After everything, I was promised a small cash compensation but they now only want to give me a voucher for a future purchase. You can be sure I will not be shopping with made.com again after this fiasco, so any voucher is valueless. Still waiting for compensation for having to endure weeks of this shocking show. Just don't bother.