I ordered a light fitting for the opening of a new business. Three weeks before we were due to open I had someone to come put it up for me but when they opened the box two of the five glass shades were broken. I contacted MADE the very next day to tell them about it and sent them some photos, 3 days later customer services replied saying they have passed it over to the quality control team and they were now investigating.... Two weeks later and I've heard nothing from anyone so I sent another email.... I had also tried calling their custom services before emailing, but don't waste your time, no one will answer and on the numerous occasions I did, I was on hold for over 30mins with no answer.... Anyway, three days pass and then I finally get this reply to my email; Hi *****, Thank you for your email and sincere apologies that we haven't been in touch with you sooner. I will seek an answer in regards to issuing replacement Globe pendants, and get back to you a bit later on in order to resolve the issue. I look forward to speaking to you again shortly. Thanks Keeley On behalf of Made.com So I waited over two weeks just for them to tell me this again... What kind of customer service is this where they have to keep running back to 'seek' an answer??? I thought that was the whole point of a Customer Service dept... By the way my grand opening was a few days ago and a month later im still waiting for a replacement!! Forget the replacement, I have not even heard back from them since!!! Keeley said she would get back to me 'a bit later on`!!! Seriously??? What the hell does that mean and its already day 10 today!!! How much 'later' are we talking about guys?? No doubt they sell some nice items guys but if you do decide to buy something and have an issue with it then good luck!!! Your going to need it!!! They have really tested my patience and would never go out of my way to leave bad reviews for anyone but their customer service seriously sucks.....