Worst company ever. Have bought from MADE twice now and twice have been very disappointed. A couple of years ago bought a desk and the drawers fell apart on opening the box. Shoddy workmanship but I assured it was just a fluke. Gave them the benefit of the doubt and recently bought a Kano bed in Sept waited 3 months for it to arrive. When it did arrive there was no written instructions just a bunch of pictures. There is nothing to tell you what to do with the parts, nor a video online. When I called customer service the staff member said she didn't know how to describe how to put it together so I should pay a builder to do it for me if I really couldn't do it by myself- basically making out that I was being stupid or something. I told her I would be able to do it if there was proper written instructions or an online video. And why on earth would I pay someone to put a bed together? If I had so much money to throw around I would be shopping in Selfridges not Made.com….When I asked for a return, the customer service staff member tried to charge me to post it back. I had to argue it was not fit for purpose because there was no way to put it together without proper written instructions. "Thankfully' after the staff member put me on hold to ask several managers if that was ok- it was accepted that I would not have to pay postage due to this fault. I will never buy from this company ever again. It is a shopping Nightmare. Interestingly enough -I bought another bed from Wayfair.com, not only did it arrive the next day, but using their instructions I was able to easily install it in 20mins!