To: MADE.COM Order Updates Subject: Re: [MADE] Your order 102625481 is on its way Dear Sirs, I am at last in possession of my Bramante table, which I am very happy with. However, I would like to express my dissatisfaction with the service provided by Made. Com prior to the delivery. I ordered the table on Dec 8th. I was informed that if I wasn’t ready for the delivery I could delay it. I delayed the delivery until Dec 17th. When I tracked the package on the 18th, it said that delivery was expected on the 27th Dec, after Christmas! I contacted you via your chat page and was told that as I had delayed dispatch(I didn’t delay dispatch, I delayed delivery)I could not expect the item before Christmas as it wouldn’t be dispatched until after the 17th of December! As delivery from dispatch is 3-5 days, if the dispatch had been organised to coincide with delivery on the 18th December, then the table could have been delivered in plenty of time for Christmas. At very least some communication from yourselves, bearing in mind the timing of Christmas, explaining that by delaying delivery it was likely I wouldn’t receive it in time for Christmas, would have been acceptable and I would have made different arrangements. I then resigned myself to the fact that my family and of 12 would eat Christmas dinner on pasting tables, but that the table would arrive on the 27th December and I would have it for New Year’s Day. So you can imagine my dismay when I received an email on Christmas Day, from the delivery company informing me that they had received my item and I could choose a delivery day from the 3rd January onwards!!! Now whilst the communication from the delivery company was excellent, keeping me up to date at all times, I think you must agree that the service from Made.com is not. We have recently had an extension built and have had numerous deliveries from various companies and unfortunately Made.com are bottom of the list and unfortunately I will not be able to recommend you. Regards Mary Mason