Bought a chair from them 18 months ago. It’s been barely used and when a did eventually sit in it for a few hours it collapsed under me dropping me on the floor. He must be 300lbs you think? Nope - I can promise I sit in chairs all day long in many places with neary a creak ; ) Well surely it will be no problem to get a replacement? As if. Their only option is pay them £45 to send a company to ”assess” the chair. But what’s to assess? The thing is made of pulp board and turned into kindling. I sent them pics and details but they seem delighted in being unfair and making life hard for their customers. Mind you I hadn’t realised when I bought from them that they given NO warranty at all. Avoid these cowboys, you’re better with IKEA.