BEWARE! I have been a VIP customer and fan of Madeleine for many years and all my purchases have been much admired and lasted well . However I have been thoroughly frustrated and annoyed with a recent order and will no longer purchase anything from the Company until I feel confident they can fulfil their orders and honour returns as they have always done in the past. In May I ordered a swimsuit was told it would arrive within two weeks. It arrived beginning of July!! I tried it on, it was very badly made on the bust so I packed it up immediately to Return. I contacted Madeleine to get a Return Label as you know the Company offers 'free returns' ..now in my 3rd week I am still waiting for my label ! Have phoned four times and am constantly told there is 'a technical issue' . This is a ridiculous situation that the Company cannot email a return label, so I have now asked for the address to send my return back myself...this has cost over £5. I have phoned again today and been told I should have a label next week! I feel very much that I am being 'fobbed off' yet again. I want my full refund and refund on the postage and it is a disgrace that I have to wait all this time. I certainly have lost confidence in the admin/financial side of the Company. Sorry Madeleine I hate writing like this ...and have never written such a review before but you cannot take so long to deal with Returns and Refunds. ..