So disappointed and upset. I have purchased many beautiful items of quality clothing over a number of years without problem. In September I ordered two jumpers in the sale which have never arrived. Two emails and two phone calls later I have not received either replacement items or a refund. I have been advised there is an investigation but the person on the phone was most unhelpful. What happened to "the customer is always right" standard of service? I have never before encountered such appalling standards of service. I have contacted my credit card company and even they are being told Madeleine disputes the claim! This is the worst treatment I have ever received and I am horrified, upset and bitterly disappointed as well as being out of pocket! Beware of dealing with this company it is nothing like the old Madeleine.