I ordered a pushchair through Mamas and Papas, and was told that delivery would be by 19th July. I received a confirmation of my order on the day I purchased and was told my payment was processing. 19th July came and no delivery or contact from Mamas and Papas. I got in touch with them online and they take 48 hours minimum to get back to you which is incredibly slow when your order is late with no explanation. They told me I need an authorisation code from my bank. I had not been sent any authorisation code and was very confused as to why this was as we had already used the mobile banking app to confirm identity upon purchase. We contacted the bank who said they do not send autorisation codes and Mamas and Papas then said their payment department will send us an authorisation code by post to confirm identity and that the letter should arrive by 25th July. It arrived on 26th and we called up with the authorisation code so that that payment could finally go through. Through the entire process, the customer team showed no care or concern and this was all down to their clunky system and customer service. We were told by numerous people that they would call us back and follow up with updates and they never did. We still haven't been sent a new delivery date and it's over a week late now. This is one of the most neglectful customer experience services I have ever had to deal with, with no responsibility or empathy shown from their side. After submitting the above on Trustpilot the brand replied to say someone will be in touch with me and that they are disappointed to hear about my bad experience. But no one bothered to get in touch with me at all... and when I raised my feedback on an email they said they have to speak to the account holder - that is me. After re-explaining this to them (for the fifth time), they continued to ignore me and have been silent since. They do not care about their customer service in the slightest. They are just replying on here to save face.