I ordered iCandy pram and maxi-cosi car seat bundle set online on the 07/11/2023 and got an email asking for bank authorisation code as they couldn't process the payment. If we didn't pay within 7 days, our order would get cancelled. I called them and asked if it was easier for me to go in store and pay as our delivery was set for store collection and they said yes and I went in on the 08/11/2023 and paid in store. The store assistant said that it shouldn't affect the order arrival date for 10/11/2023 but keep an eye out for text messages. I called them on the 10/11/2023 and I was told that my order is still processing and to wait for delivery text message next week but to potentially expect the delivery on Tuesday which is 14/11/2023. I checked with them on 15/11/2023 and their customer service now tells me that the money has just cleared through their system and just wait for the delivery text message. When checking my mamas and papas account, it now shows the expected collection date is on the 17/11/2023. Fair enough, I will give them few more working days for the delivery. Mind you, our money has left our bank on the 09/11/2023 and I have no proper updates since. I called the store yesterday and the store assistant said that they haven't received my order delivery and she would call back in an hour or today. As I didn't get a call, I called their customer service again and now they tell me that there a been a glitch in their system and my order is stuck (all this time!) which is why I haven't received my delivery. They reassured me that they have contacted their IT and I would have to wait 24 hours for their IT to sort this issue out and they will get back to me...which I highly doubt. I'm frustrated because I have been chasing them about my order as I am expecting and they could have been transparent about this or looked into this thoroughly to begin with. But every time I have called previously, they told me to just wait for a delivery text message. I requested for a refund but still yet to receive order cancellation email or anything regarding this. Currently on call with their refunds department because frankly I don't trust mamas and papas anymore. I don't trust their staff to do their job properly and process my order cancellation and refund.