Ordered the Elvie Stride breast pump from them. Washed and sterilised (as per instructions) and plastic parts warped and would no longer fit together, rendering the product not fit for purpose. Contacted Mamas & Papas to ask for a refund and was asked to send video/images of problem so I did so. Was told they were going to send replacement parts (not refund me). I said I want a refund. Was then told they couldn’t refund me for it and that they would send a whole new pump. I told them that goods they sold were not fit for purpose as they were washed and sterilised as per instructions, so what’s to stop the same thing happening again. I had to send multiple emails and call them to keep getting told I would have to contact Elvie and get a ‘refund request form’ from them in order for M&P to refund me. I told them that isn’t true as my contract of sale is with M&P, so they are the ones responsible for issuing a refund when goods sold are not fit for purpose. Very frustrating M&P blatantly tried to mislead me on statutory/consumer rights e.g. saying they didn’t have to refund me and also saying I had to deal with Elvie first to get a refund (neither true and it is also illegal to mislead a consumer on their rights). After all the back and forth they eventually refunded me. Shouldn’t have had to go through all the back and forth and definitely shouldn’t have to explain the law to them :) ???