Bought an Ex-Demo Piaggio scooter from these guys. According to them, if anything goes wrong with, what is meant to be, an as new bike, within the first 30 days of ownership then they can ignore your consumer rights and not give you a full refund because they are allowed to fix the problem first and then continue to ignore your requests and consumer rights. I believe this is called coercion. Approximately 7 months later, the bike has since had a few more issues, M and P have since again declined to refund any part of the bike (and in fact have stated that nearly 2000 miles is a very very long way for a commuter vehicle to travel in that time...), they now have my bike and my money and are ignoring all my communications to try and resolve the matter Oh and this is primarily dealing with one of the partners of the business!! So no hope to had here it seems. However, all other staff have been polite, friendly and had the vehicle not been awful, the experience would probably have been good. If you chose to shop with M and P, you chose to roll the dice.