Caught doing 120mph on customers bike!!!!!
I visited the BMW Motorrad showroom and purchased an s1000rr sports bike, this bike cost around the £20,000 price tag, following my purchase I then decided to have additional carbon fibre parts added to the bike costing a further £4000, upon having these parts fitted I collected the bike from the dealership to find my bike was very hot and I was under the assumption that someone had been riding it. Now, this didn’t bother me until I arrived home and decided to check my tracker that was fitted to the bike, the report then outlined that M&P mechanics had been out on the bike thrashing it around at 120 mph in a residential area, the bike had only covered 44 miles on the odometer and was still in its running in period, This obviously made me furious so I called the dealership the following morning.
The dealership came back to me via email offering me money to keep my mouth shut and not to take any of this to public or social Media, they advised me also that they had spoken to the mechanic in question and they had apparently given him a warning over the situation, how this is not a sackable offence il never know. I rejected their offer and said I wanted to reject the bike as I didn’t think it was fair for someone to be doing that to a brand new bike that I had just paid £24k for which could possibly bring on issues with the bike in the future.
Couple of Months have passed since the incident and I have eventually calmed down over the situation and I returned to the store to Purchase another bike with a friend, I had the intention of buying another s1000rr bike for around the same price as before and my mate was going there to purchase a brand new KTM superduke r costing around £18k, after being in the store for around half hour the salesman that we were dealing with had a phone call on his desk from a manager called Chris eady telling him not to serve us, they don't want our custom and to leave the store.
Considering all this hassle was not from my doing and I’m basically getting rejected from their store for no reason other than the problems they caused I find it quite disgusting, so not only have they lost out on 2 new bike sales totalling over £40k, they have now lost 2 regular customers.
I’m just putting this out there to pre warn customers about the way this dealership treats their loyal customers.
2 years ago
M&P Direct has a
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