Purchased a bike from M&P Cardiff in July 2023 and yet 1 year later still don’t have the log book. Reason for this is simply it wasn’t notified to the DVLA so officially hadn’t been transferred to myself as new keeper. After months and months of chasing and promised phone calls back which never happened has simply got me nowhere. As of today the DVLA have contacted me to advise that the fee for the application of the new log book also hasn’t been paid. Extremely frustrating and time consuming situation to be in as all I want is the log book in my name but have spent months trying to deal with something this simple. I have bought two bikes in total from M&P and will never buy anything from them again. As an apology my bike had been taxed by them for 6 months however that hasn’t resolved my problem which is the log book. Now I’ve got to deal with it again and spend time dealing with it the DVLA just to get a log book in my name. Not only do I have an issue with the log book but when purchasing the bike which was in the showroom I was told I couldn’t even test ride it before purchasing as it had no MOT & needed a tyre. It then took weeks and weeks to even collect the bike after committing to the purchase. It’s a shame that this is my experience but unfortunately it’s what’s happened which will mean that I will not be going back as a customer. I really had hoped that something this simple could have been resolved much quicker than it has and have been more than reasonable and understanding.