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Anonymous
Really bad service!! McDonald’s store #18178. 1463 W Pleasant Run Rd, Lancaster, TX 75146. I waited 26 minutes for 1 large order of fries!! I purchased my order through the drive-thru. I was told to pull up because the fries will take 3 minutes to cook. After 10 minutes I walked to the door and one of the managers asked me what was I waiting on, I politely, (not angry as I should have been), told her just a large order of fries. I walked back to my SUV and waited another 16 minutes. They waited until EVERY VEHICLE in the drive-thru was gone before bringing out my large fries. I went home and called to the store to speak to the manager named Jackie. To my surprise she didn’t care about my dissatisfaction of service. She didn’t offer any type of compensation for the bad service I received. She said and I quote “ you got your fries didn’t you”. I politely told her I will be contacting corporate in the morning. She said ok and hung up the phone. What type of people do you have working at McDonald’s? McDonald’s used to be one of my favorite places as a kid. Now the service has really gone down.
4 months ago
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Mcdonalds has a 1.9 average rating from 634 reviews

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