I am deeply disappointed with the service I received at your Livingston branch on March 14th around 8 pm. After a long journey with my children, I ordered six meals, paid in full, and was told the wait time would be 10 minutes. I raised concerns with the staff, and a manager assured me it would be no longer than five minutes, but the wait continued beyond that. When I collected the order, it was incomplete—missing a burger, fries, and drinks. I called the store, but was only told I would receive a refund when I was in the area. No apology was offered. The drinks were also flat and unpalatable. When I called again, the supervisor was dismissive and refused to give her name or take responsibility. I request: A full refund, as promised, without requiring me to come to the store. A formal apology from the managers for their rude and unprofessional behavior. Until these issues are resolved, I will not return to McDonald’s, and I will leave this review up. It’s disheartening that a global brand could fail to provide basic customer service, especially in my own country. I hope this matter is addressed promptly.