Terrible Experience with Naken.co.uk-Stolen £434.26.Horrific experience my daughter who suffers from a severe mental disorder,endured immense stress and frustration throughout this ordeal.Not only did they continued deliver damaged coffee tables,but they also failed to refund,ultimately leading to a loss of £434.26.On October7,2022,my daughter placed an order for a coffee table through Naken.co.uk. The troubles began when the logistic information provided by Naken proved untraceable. As a result, she spent two entire days anxiously waiting at home for the delivery that never arrived. To make matters worse, when the coffee table finally arrived, it was in pieces, completely damaged. Fortunately, my daughter had the foresight to record an open box video, clearly demonstrating that the table was already in a damaged condition before delivery. Naken assured her that a replacement coffee table would be sent promptly. However, the second delivery was just as disappointing. Once again, she found herself stuck at home for two full days, waiting for the old damaged coffee table to be collected and the promised replacement to be delivered. To her dismay, the replacement was also in a severely damaged state!again! At this point, my daughter requested a refund from Naken, which the company initially agreed to. However, Naken insisted on an insurance process that my daughter had to navigate. Despite providing detailed photos and adhering to all their requirements, Naken never followed through on their promised refund. Instead, they deceitfully utilized her insurance declaration without returning the £434.26 she was owed.