I was on holiday in Fife and urgently needed two front tyres as they were a bit worn and one had developed a rapidly deflating puncture. I went online and ordered two tyres with National at my nearest branch in Broughty Ferry, Dundee with an appointment to fit them at 10am the next day. I inflated my tyre and drove the 50 minutes to the branch the next day and arrived promptly. On arrival the staff member told me that my tyres had not been delivered in the 10am delivery, I asked when they might arrive and he said ‘anytime up to 5pm’ as I did not want to wait all day I pressed him for a delivery time and he phoned his logistics who eventually answered and informed him they would not arrive until the next day. (I’m glad I never waited for them) I spoke to the logistics person and complained that I had driven for 50 minutes and would have to go back and return the next day, she offered me a discount of £11.30, I explained that it would not cover my petrol, never mind mileage and a lost morning and she conferred with her supervisor but refused to offer anything further. I cancelled to order and got put through to their complaints but they refused to offer me any compensation or discount for my expenses and inconvenience. Luckily I managed to book an appointment with Kwik Fit Dundee within an hour and they fitted my tyres right away, better tyres, better value and much better service, thank goodness for them.