Strood Branch, Kent - WOEFUL! AVOID AT ALL COSTS! If I could have given less than 1star I would have done - unbelievably bad customer experience - no hint of customer service - Company Customer Charter is a joke! Took a wheel in for repair advice as it had picked up a screw. Staff member said could not be repaired - he is the expert so ok lets go for a replacement tyre. Tyre required not in stock - he would order it in and it would be there within 48hrs - took all my contact details etc. 48hrs comes and goes no contact so I ring the Branch - delay on receiving the tyre will be there within another 24hrs - 24hrs comes and goes no contact - I spend 3 hrs trying to get through on the phone - phone is never picked up. In the end I take an hour off work to drive over there to see what is happening. No tyre was ever ordered!! No hint of an apology for inconvenience or offer of a remedy - absolutely fuming. Will never use National Tyres again! Staff need retraining or sacking!