Booked car into Falkirk branch for repair on Monday 27/02/2023. Work delayed due to staff shortage (sickness). Was told car would be 1st job next morning. Called them at 3pm (they had not called me) was told delay due to supplier sending wrong part so new part needed to be ordered. Collected car Tuesday 5.30pm. Front Inner track rods and outer track rod ends both sides and shock absorber front driver side plus wheel alignment. Was told to come back in a few days to get tracking tweaked as might be a bit off. Following day noticed damage to newly refurbed alloy and steering wheel was more than slightly off. Thursday returned to garage – manager accepted responsibility for damage to alloy and agreement reached to make good. Wheel alignment re-done. Friday evening – son was driving car and steering felt off. Checked passenger side and found inner track rod end not longer attached to the steering rack. AA called attempted a repair - unable to do roadside repair as wheel nuts on passenger side had been overtightened. AA recovered vehicle to Falkirk. AA have confirmed that had the car been being driven on motorway when the track rod came away from steering rack result could have been catastrophic and possibly fatal. Complaint raised and escalated to regional manager. We asked for car to be taken from Falkirk to Audi in Stirling for safety check – compromised and agreed Regional Manager would take car to Halfords in Stirling. This was done on Tuesday 7th March and car returned with a verbal assurance it was road safe. Also offered a full refund, was advised this would take up to 10 days and customer services would be in touch. Several calls and emails later and still no refund as of 23/03/2023. National/Halford consider complaint closed.