If you book a job in you would expect that they have ordered the part in and turn up to work, or at the very least be courteous enough to call if the part wasn't available, apparentely not if you are the Carlton Road branch. I took the morning off drove the car in, my wife followed in her car to take me back only to be told on arrival that the guy doing the job was on holiday and they couldn't get the part, but didn't have my phone number to tell me, which is untrue because they called my back previously with the quote. They weren't even apologetic for the major inconvience and their incompetance. I have been using this branch for 10 years you have just lost a loyal customer.