A dreadful company - avoid like the plague! I had my MOT and service booked in here and turned up on the date and time booked, only to be told there that the MOT machine they use wasn't working and they'd tried calling me (I was busy when the unknown number called me that one time... and no voicemail or email was left even though they have all of my details to do so...). So I'd had to arrange with work and childcare in order to drop the car off at the time booked in for and it was a complete waste as the car couldn't get done after all of that. I was then only fitted in days later once the machine had been sorted. The man who served me mentioned an advisory was my rear brake pads needed replacing, but there was still a few months left in them so its fine to leave them until the notice on the car dashboard comes on about them and means I wouldn't be then paying for those too (£155) on top of my MOT, service and other repairs which needed immediately sorting. Fast forward to today when I've now booked in to another of their branches and they've stung me with a £550 repair for the brake pads replacement as now the discs for them also need replacing as they've worn down due to the brakepads wearing through to them so much... which would not have happened had the man originally just telling me its best to get them done there and then to avoid that happening. Absolutely shocking service! On top of this, my partner had his car booked in not long after my MOT/Service, it took 3 days in total for his MOT/Service and repairs to be completed because the man there ordered the wrong part on the first day... took forever ordering the correct part the second day and finally we were able to pick the car up at 6pm!!! on the third day. This is our family car which is so necessary for us getting around with our baby, so imagine 3 days of both of us having to sort childcare and sort both of our work commitments all for an MOT/service that should have taken a day. On the first day of this, my partner had to actually phone the branch at 5pm, because no-one there had made contact with them on the progress... to find out it had failed it's MOT and he was just ordering a part there and then. He said he'd try and squeeze the work in by the end of that day... my partner had phoned at 5:50 as he'd still not heard a thing from them, to find out the part hadn't even arrived (the car had been booked in from the morning so how it's taken until 5ish on the afternoon for him to order a part I don't know). The second day of the car in, he was promised his car was the priority of the day and would be the first on the ramp and it would be done early morning. My partner had to phone at 3pm to check progress and see if it's ready, this is where my partner found out they were trying to order the correct part as the previous day, the man had ordered the wrong one. Again, why it took until 3pm to notice it was the wrong part when apparently his car was first in I don't understand? What were they doing for 7 hours? Again, promised that they'd try get the work completed by the end of the day, but my partner had to keep phoning as no progress updates given, but by 5ish they confirmed they'd have to keep it in overnight because the work they wouldn't have time to do that day. We then had to cancel family plans because we didn't have that family car for our baby. Promised a third time that we'd be first in on the ramp and work would be completed on the morning. At 12pm on that third day, my partner phoned, to be told "we're just about there with it", I received a phonecall mid afternoon to say the car would be ready for pickup 5-6pm. Booking with this company for this work over the last couple of months has been nothing but a headache, so much wasted time and additional money spent! Please take my advice and choose somewhere else more reputable that consider how much inconvenience it is for customers needing to drop off the car and those having to then plan to pick the person up and drop them back off, people have busy lives, don't make them any harder!