I needed 4 new tyres and having dealt with National Tyres for a number of years I went on to their website entered my registration number and a range of option tyres came up, I made my selection paid the invoice and was given an appointment time at Warminster. When I arrived I was early but it was very quiet and the receptionist said there was no problem going ahead with the job. I took a seat in the reception area and after about 30 minutes I was informed that the tyres would not be able to be fitted as I had ordered the wrong tyres and that they were a different size. When I explained that I had entered my registration number into their system and they had given me the option I decided on. I also asked him why he had taken 30 minutes to tell me this information. The receptionist became quite defensive saying it was my problem and I should have checked, I stated that there was little point in having an online system if it did not work. I was then told to get out in a very abusive way, I noticed the mechanics sitting in the back office all started to laugh at this outburst from the receptionist .Being a pensioner and 70 years old I was shocked and stunned by this outburst, the receptionist further stated that he had refunded my money and again told me to get out, he came round from the back of the reception desk, opened the door and told me to get out again. At no time was I apologised to for the inconvenience or offered an alternative solution. This mans behaviour was both frightening and completely out of place for someone in a customer facing role, he should not be treating customers like this. I immediately telephoned customer services and requested a refund and some sort of explanation as to why a major national company would treat its customers in such an appalling way. I was assured I would receive an immediate refund and someone would be in touch later in the day to speak to me. Surprise, surprise, I have not received a refund, or a call from anyone, in fact Halfords have not even acknowledged my contact. Avoid this company like the plague, they are not interested in customer service. Date of experience: 25 November 2024