WHEEL ALIGNMENT SCAM, CHARGE YOU BUT DON'T DO IT! THEY CHARGE YOU FOR WHEEL ALIGNMENT AND DON'T DO IT, EASY £30 A CAR FOR THEM Car was booked in online at the Horsham branch for two front tyres and a wheel alignment due to the old tyres wearing heavily on the inside edges causing them to be changed. When dropping the car off i made sure to let them know the alignment needed doing due to the heavy wear on the inside edges. Upon picking the car up i asked how far the alignment was out to which the Technician replied, "it was out by 3 degrees and its now been adjusted for you" when driving home the car was still pulling all over the road, once i arrived home i checked the tie rods to see if the alignment had not been done and to my surprise there was no evidence of spanners being anywhere near the adjustment rods. I reviewed my vehicles dash cam which showed my car driven into a bay with the 4 poster alignment ram to the left, the front tyres were replaced and then it was reversed out back into a parking space, never went near the alignment machine. To add i took the car to another garage to check the car to which they found the alignment to be miles out of spec and the tie rods seized in place showing they hadn't been touched in years. Customer service is useless and the regional manager just palmed us off saying its being investigated, it was just a mistake and i have received a goodwill gesture not a refund of £25!!!!!! wheel alignment is £30. DO NOT USE THEM, this is clearly a scam they carry out to increase profits, bonuses and figures at the branches. I worry about how many people they have charged for wheel alignment and haven't touched it. I have progressed onto Trading Standards and The Insolvencey Service and will being speaking with the papers along with BBC watchdog