AS PER A PREVIOUS REVIEW, I AGREE, DO NOT USE THIS COMPANY. They cold-called my 75 year old mother and pretended they were Domestic & General. They charged her £495 for a 3 year cover, then when her fridge-freezer broke, we were unable to contact anyone on the phone number given on the policy for 2 days, and then when my sister did finally manage to request an engineer and was told they would be in touch within 48 hours, no engineer phoned back for another 5 days, by which time all the food in the freezer was spoilt and had to be thrown away, and my 75 year old mum was so desperate, as she was providing 24-hour care for my seriously ill father, who has Alzheimer's and Parkinsons disease, at home at the time, that she had already ordered a new freezer herself. My sister and I feel that the service she has received is unacceptable. I see from the reviews left on this website that thsi company appear to target vulnerable elderly people and sell them exorbitant insurance, which if they actually try to use, turns out to be extremely dubious, and certainly not worth the excessive amount that they have been charged. As a direct result of the stress that they have caused my mum, she became unable to look after my dad at home any longer, and he was admitted to hospital last Saturday (31 July 2021) and we do not think that he will ever be able to return home again. I have phoned their 'refund/cancellations' number three times today (2nd August). The first time, around noon today, I was told that someone from the refund/cancellation team would phone me back in 1-2 hours. When no-one had phoned by 2.45pm, I phoned again, and was then told that someone would phone me back by 6pm. When no-one had phoned by 5.20pm, I phoned again, as I was worried that I had been told a time when everyone would have already left the office, so that I wouldn't then be able to phone again today. On this final occasion I was told that someone would ring me back either today or tomorrow. I am currently still waiting. Again, this is unacceptable, and I feel that I am being fobbed off. I have emailed the company this evening and asked for someone from the refund/cancellations team to ring me back before 11am tomorrow and refund her £495, as otherwise my mum will be phoning her bank and asking them to instigate a chargeback procedure to reclaim her money, as she was clearly mis-sold the policy. I will also be contacting Trading Standards to complain about this company's sales practices targeting vulnerable elderly people, overcharging for dubious insurance services, and very poor customer service. I also note that they do not appear to be registered with the Financial Conduct Authority, which is a red flag to me. Furthermore, I note from the Which? website that several companies such as theirs have been brought to the attention of Which, and, like this company, they are registered at addresses in Brighton and Hove. I am absolutely disgusted by the way that this company have treated my mum and can only hope that they are ashamed enough to now finally do the right thing and refund her money tomorrow, without any further delay, but unfortunately I doubt that this will be the case.