Back in December I had a phone call from you saying that you were aware that the insurance on my Bosch washing machine had expired and that if I took out an extra 3 years cover with your firm it would be at a discounted price of £66 a year so I paid you the £198. Since then we had an engineer come to sort out a problem with the drawer and he replaced it. Today the same problem occurred and my kitchen floor was flooded as instead of filling the machine, the water once again came through the drawer and poured all over the floor. I immediately phoned you and left an urgent message. It is now almost 8pm and you have still not got back to me. Luckily, with help, we were able to sort the machine out but I am not happy with your company. Are you really agents for Bosch? and if so, where is the service they so proudly advertise. I onlh ever had one problem in all the years I have owned the machine and the response was immediate. I look forward to your comments.