I ordered some items from new look on November 2021 and they didn’t arrive. I waited for a month a half an decided to cancel my order as they were Christmas gifts that clearly wouldn’t arrive on time or at all. They proceeded to do the refund and all good. I decided to give it another go and do an order for march 2022 but it’s been a month and nothing has arrived either. I proceeded to contact new look through WhatsApp and I got the refund but a horrible response saying they aren’t able to provide a tracking number and that next time it’s at “my own risk” to order for things… Quite frankly I’ve never had issues with my order as they’ve always come through and I genuinely love their clothes. Now, I’m giving a response that if my package doesn’t arrive is my problem alluding I’m just asking for refunds for fun. Honestly, very disappointed for their customer service and overall delivery. I’m never ordering from here again and would t recommend it to anyone either since they just won’t take responsibility for their lack of tracking system. Such a shame.