Breach of return policy and terrible customer service I tried to return 2 new items, at the Portishead Branch Wednesday 18 May 2022 in the afternoon, that had not been worn and complied with the return policy, and was told that I couldn't get a refund, which is a clear breach of consumer regulations. The manager there wasn't helpful at all and very dismissive. Will not shop there or Newlook again and will advise friends and family to stay away from this shop and Newlook in general for their shady selling tactics and unclear return policies which they seem to arbitrarily change when they want. Terrible service.