This company is the worst service provider I have ever encountered, customer service is chaotic and you can not trust a word they say because it's a lip service system, customer service has zero trustworthiness as it's disconnected from the delivery side of the operation, although you will hear the right vibes the truth is that delivery dept are not connected to customer services they do what they want when they want and have no synergy with the customer service dept. The drivers are rude have nothing good to say about their employer don't have the tools to do the job and are disgruntled employees. On 4 occasions I was told a delivery will take place and every time no one turned up! On a few occasions drivers claimed no one was home and my Cctv proved otherwise as no one had showed up, when they did show up the driver was rude and unfriendly and caused me a lot of stress and he was intimidating. Even their emails don't make sense I am bewildered how they are given a huge responsibility to help and support people in communities who have serious medical problems and are extremely vulnerable, as this service provider add to their problems, it's impossible to believe anything they say.. Very disorganised poor service provider NHS need to take responsibility and take corrective action as this company do more harm than good.