Terrible company. There is honestly nothing that this company does right. NRS displays items that are apparently in stock however will not deliver for days and weeks despite the order being put through as an emergency item. They report on their system that the reason they are not delivering is due to the client requesting a later date or the client not answering their phone. They lie about both these situations repetitively, often stating the client is not home when clients have had no contact from NRS and are housebound (therefore always home). When the OT/PT's in our team call to chase up the items they then inform us that the items are actually out of stock, however do not report this on their software. The OT/PT's spend hours every day waiting on the phone to NRS, and somehow it is our responsibility as OT/PT's to constantly chase them up and make sure deliveries are booked. I have had several patients admitted to hospital due to these issues. It severely delays physiotherapy and occupational therapy input due to lack of equipment. I have had several care agencies pull out of supporting patients because they do not want to injure themselves because of the lack of equipment. I have not once had equipment delivered on time, despite constant calls to NRS and chasing them up. I constantly am escalating orders and complaining, and yet nothing comes of it and I receive no contact from their 'escalation support team'. I do not recommend any NHS trust use NRS for equipment supply. I hope we abolish the contracts with NRS very very soon because the service is terrible.