NRS is the worst company I ever had to deal with. The occupational therapist order my mum a new chair. It’s took 5 months for this to be delivered. NRS had the audacity to deliver a broken unserviced and uncleaned Chair. This breaches all health and safety and infection control regulations. When I chased this up, they claimed they do not deliver new chair only refurbished chair which is a lie. After complaining, the broken chair was picked up and they promised to deliver a replacement chair. For days I have received lie after lie that they either have no records of my call and compliant or they came to the property and no one was home or they called for the delivery and no one picked up the phone. This was just bare face lies. This company NRS is cruel and has no empathy to the elderly that depends on its service. I feel heart broken for the service users who may not have someone to advocate for them. NRS Healtjcare is both worth the 1 star I gave them. Their service is substandard and sub human.