Staff rude and judgemental engaging in local gossip, making silly errors with pay point, not trained correctly. Store in Hockley heath Stratford road. Seriously needs a good clean and also needs to train its staff more efficiently and promptly lot of mistakes being made. They like taking your money from your bank for your electric say but if it's the tall chubby old blonde woman you'll have to wait 7 days for a refund clearly too busy engaging in LOCAL GOSSIP and not concentrating on the job in hand staff under 30 need addressing lack of sleep and quite clearly very hung over and not slept needs addressing half asleep staff making silly unnecessary mistakes