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Fix your lead time estimates
Ordered ammunition in December 2020. I recognized, then and now, that there is a shortage and was prepared to wait a reasonable length of time. The lead time estimate at the time was, I think, about 4 - 6 weeks. Reasonable given the shortage so I placed the order. Since the original lead time estimate has passed the order continues to be moved out each time about 2 weeks or so before the previous lead time indication is on the website. I have called, I spoke to a very nice person who told me (I think it was June or July) that it would ship in a couple of weeks, I have emailed and gotten the company line "we are at the mercy of our supplier" so many times it seems to be a recording. I have tried live chat with similar results. I understand that the suppliers are also short on inventory. My point is that to miss so very many lead time estimates and continually to move the lead time just before the prior estimate said it would ship is one of two things. Either the Optics Planet is lying to customers about lead time or Optics Planet's supplier is lying to them, in which case a new supplier should be in order. In my case much of the ammunition on order is to be made by Aguila. According to Aguila Optics Planet is not a direct vendor for Aguila so I don't know who Optics Planet supplier might be. Whoever it is (and it would be interesting to know) there is a definite disconnect in the supply chain of Optics Planet. At this point I don't think I will order from Optics Planet in the future and I will likely not be that interested in Aguila, even though it is not from all appearances their fault. Bottom line do not rely on any estimate of lead time this company provides, based on almost a full calendar year waiting for product, the estimates cannot be trusted. Nor is the company to be trusted in my opinion.
3 years ago
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Opticsplanet has a 1.4 average rating from 91 reviews
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