I placed a order for a barrel and reflex sight for my new pistol. I gave my PO Box as the shipping address. They responded saying they could not ship to a PO Box so I gave them my physical (home) address with the stipulation that they would have to ship via either UPS or FedEx because I don't have USPS at my home address. I received a confirmation email stating they would ship to my home and not use USPS. The next day I received a email stating my order was shipped via USPS. I called their customer service and was informed there was nothing they could do until it was returned to them, which could take weeks. Then they would either reship or refund my order. I felt like I shouldn't have to wait weeks for resolution and asked to speak to a supervisor. I was told one would call me back within 48 hours. They have basically tied up over $500 of my money, which is a lot to me and probably just a drop in the bucket to them. It appears that their customer service policy is to make their customers pay for their shipping department's mistakes. I've been a loyal OP customer for years, but no more.