Last July 3rd I purchased a pair of binoculars at opticsplanet.com I chose this retailer because years ago I (uneventfully) bought another pair there, and the price was average. One month later, the parcel is lost somewhere “in transit” in the USPS network. No further information about parcel location or estimated date of arrival. The last “in transit” carrier update was on july 20, and according to Optics Planet policy, I’ll have to wait 20 more business days from that july 20, for them to start looking at the issue. That will be around mid august. Their customer support is good for nothing. Once the parcel is dispatched, contacting them is, besides very difficult, totally useless because they know nothing. I’ve found (too late), that there are many people with similar complaints and they are rating this retailer very low. To summarize: You buy an item that might or might not arrive after many weeks waiting. You can’t cancel the order and get your money back because it is in transit. It’s not wise to buy again this item elsewhere, because you might end up with two units, if the first one eventually arrives. They retain your money, waste your time, and if you were planning to use this product, say on a trip, forget about it.