Honestly the worst customer service experience I've ever had. I don't write bad reviews like this but it's unreal. I thought they were a cool British company, I was happy to support them. They were even very accomodating at the start of my order which I really appreciated. Then it came to arranging a return and a refund. They generously arranged a free return for my products, but DHL never came to pick up my parcel. OTHERUK told me they would come soon, DHL confirmed a pickup was never arranged, and that no one was going to come - I ended up arranging the pickup myself and got confirmation from DHL that OTHERUK never arranged anyone to come and pickup the items. Then it's taken over two weeks to get my refund, and I've just been told it will take another week. I don't even know if that means I'll get my refund because they need to inspect the products first? They told me they aren't a major firm like ASOS, but I've ordered from far smaller operations who still manage to arrange returns and refunds promptly. I am days away from contacting my credit card company, because it's a large order and at the moment they're holding onto my money with no sign of returning it.